From time to time we change field names or add new fields to the database tables. This error was caused by not having updated database fields.

To fix this go to:

• Database -> Connection & Data Fields.

• Choose "Select All" under the Header & Detail Tables.

• Then "Test Configuration".

• Once that checks OK, click "Save Field Configuration".

Do this for each tab under the "Fields to be exported" tables. This will update your database to have all current fields & field names.

There is a log that will tell you what happens each day.

• Look under Log -> Daily Log. 

There are also logs for transactions with your trading partners. 

• Look under EDI Exchange -> EDI Receive Log or EDI Exchange -> Send Log.

We store many values in the Windows registry, among them database connectivity and other preferences. Each new user may have to set up the program anew or log in as the user who set up the program.

We understand that IT issues can slow you down. If you need IT assistance, simply fill the form here to submit your ticket. Once you submit a ticket, you will receive an email with your ticket number, confirming we've received your message. Within 24 hours, you will receive a follow up email with a solution or notification that our team is still working on the problem.

All HIPAAsuite products come with the following support services:

• Technical assistance via email, phone, screen sharing or online chat.

Download the latest version from our website. All our products have been updated to a new version and sometimes this requires the full install package. The .Net framework needs to be updated and the ordinary Microsoft Installer (*.msi) file does not do this. The full install package has a zip file with Setup.exe. This Setup.exe executable will verify or install the latest .Net Framework 4.6.1 and other C++ libraries required to run the programs.

NOTE: you must be logged into your HIPAAsuite account to download the latest version.

You should:

• Uninstall previous version. You will not lose any of your settings.

• You might even delete the folder C:\Program Files\HIPAAsuite\[hipaasuite product]

• Download the zip file with the Setup.exe program.

• Run the Setup.exe (not the .msi) executable 

• Setup.exe will then perform the installation