Most likely this is happening because you don't have sufficient rights on your machine.

Solution 1: Run the application as an administrator.

• Use the windows explorer to navigate to C:\program files\HIPAAsuite\HIPAA_ProductName\HIPAA_ProductName.exe

  • NOTE: you would replace "_ProductName" with your actual product.

• Right click the executable and click on "Run As Administrator". 

• Follow the same steps to activate the key. Be sure to choose “Activate my License Online”

Solution 2: Even administrators do not have sufficient rights to write to Windows. 

• Log out of the machine and have the Administrator of the local machine log in. 

  • NOTE: Not someone with rights, but the actual Administrator. You may need your company’s network support to do this. 

• The Administrator can enter in the key and follow the activation steps.

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