Find answers to frequently asked questions about HIPAAsuite. If you have additional
questions that are not covered in this list, please contact us at info@hipaasuite.com
and a member of our team will assist you.

I receive the following warning when attempting to register on the website “Empty solution not allowed”. What is causing this error?

Is HIPAAsuite HIPAA compliant?


What to do when you have a high DPI Monitor and the task bar icons appear tiny?

Who is required to become HIPAA Compliant?

How do I download HIPAAsuite products?

How do I get my key after purchasing a product?

How do I tell if my computer can run a 64-bit version of Windows?

What are the minimum hardware requirements to run the software?

What happens after I download a HIPAAsuite product?

What's the difference between 32-bit and 64-bit versions of Windows?

Can I extend the 14-day trial?

Do HIPAAsuite products have a trial period?

Do trial accounts get deleted if left inactive?

Do you offer support during the trial period?

What happens after the 14-day trial ends?

What’s included with the trial version?

My license key will not activate and is defaulting to the trial key. Why?

What type of licenses does HIPAAsuite offer?

Are there sample queries for pulling data?

Does EDI Editor parse X12 files and does it allow for data manipulation?

Does HIPAA Enrollment Master support more than two COB carriers per 834 member record? If not, how many will it save (given the proper table configuration)?

Files can be processed manually using the GUI. When we run by command line using SSIS or another script, nothing happens. Why?

How can I export my data into HIPAAsuite’s database tables?

How can I switch the database tables to save the records?

If I put the same file in the inbox folder and have it process it to a database, will it export the same data to the database twice?

When I launch the software, I see all the data in the database and can search. When anyone else launches the program, they don’t see any data and the program says “Database connection not established”. Why is this happening?

Why am I getting duplicate claim records in the EDI Claims table when importing an 837 file?

Why aren’t Provider NPIs or line level provider information showing on the form?

I receive the following error when attempting to view/edit/create/send EDI files from the software. What is causing this error?

Is there an error log?

I’m receiving the following error message “Can’t find form”. How can I solve this issue?

What happens if I find a bug in the software?

What type of support options does HIPAAsuite offer?

Why do I get a System.MissingMethodException after updating?

Do you offer volume discounts?

What payment methods do you accept?

Can I cancel my subscription?

Can I upgrade my subscription to a perpetual license?

What are the setup fees, maintenance fees, and monthly fees for the subscription plans?

What happens after I cancel my monthly subscription?

What is included in the subscription plan?

Which products are available for a subscription plan?

Why can I create an 837 from the test data through the UI, but nothing happens when I try to run from the command line?

Publish modules to the "offcanvs" position.