EDI Software Products for Healthcare

Updating

image

It seems that It's looking for the vcredist_x64\vcredist.x64.exe file in the wrong place. We are ruing Windows Server 2012 R2 fully patched. Any help is apreciated.

Here is the install log from a failed install.

Downloading files to "C:\Users\APEXAD~1\AppData\Local\Temp\VSD9830.tmp\"
(12/1/2016 3:50:41 PM) Downloading 'vcredist_x64\vcredist.x64.exe' from 'http://go.microsoft.com/fwlink/?LinkID=615460&clcid=0x409' to 'C:\Users\APEXAD~1\AppData\Local\Temp\VSD9830.tmp\'
Download completed at 12/1/2016 3:50:42 PM
Downloading failed with HRESULT=-2146697202
(12/1/2016 3:51:46 PM) Downloading 'vcredist_x64\vcredist.x64.exe' from 'http://go.microsoft.com/fwlink/?LinkID=615460&clcid=0x409' to 'C:\Users\APEXAD~1\AppData\Local\Temp\VSD9830.tmp\'
Download completed at 12/1/2016 3:51:46 PM
Downloading failed with HRESULT=-2146697202

Answer

I have seen this in the last days. Firewalls don’t allow downloads from Microsoft. Our products are relying on the latest versions of Microsoft libraries. The install will try to download these files from the Microsoft servers. In this case the firewall settings didn't allow it. 

Solution: download and install this file manually
http://go.microsoft.com/fwlink/?LinkID=615460&clcid=0x409

The issue is finally resolved by uninstalling and reinstalling the HIPAAsuite product.

on Wednesday December 07 by
Was this helpful?